If you are not 100% satisfied with your purchase for any reason, you may return your purchase for a full 100% refund or exchange within 3 days of the date of your delivery.
Instock Furniture Return Policy
- Any "AS-IS Clearance" and floor model item sales are final and will not qualify for our 3-day return policy guarantee.
- You can return your purchase for a full refund or exchange within 3 days of receiving your order if item is in original box and never opened.
- If you are returning an item for any reason, you must contact our store within 3 days of receiving of your purchase.
- Our return policy does not apply to special orders that are being held in our warehouse for a delayed delivery date without management approval at time of purchase.
- *Return pick-up from our delivery staff only applies to order's that were delivered by our delivery staff. It does not apply to orders that were picked up from our furniture store by the customer.
- All product damage or any defect that is not covered by the manufacturers warranty must be reported within 3 days of receiving the item in order to qualify for a replacement or repair.
- After the purchased returned merchandise has returned to the Instock Furniture, has been inspected and is in the same condition as it was when delivered, a full refund in the form check,credit card or store credit will be made after 3 days of returned product inspection. Refunds will not be given in the form of cash.
- Items that have been delivered by Instock Furniture or picked up at the distribution center and are being returned within the 3 day return period.
- Instock Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- The customer is responsible for all costs associated for all return shipping charges and must be in it's original packaging.
- FINANCING CUSTOMERS (Crest, Progressive): There is a 20% restocking fee on any item that is returned. The application fee will not be refunded on any return for financed customers
- MATTRESS RETURNS: Mattresses and foundations are not returnable for a refund if the packaging has been opened in any way.
- UPHOLSTER RETURNS: SOFA,SECTIONAL,CHAIRS are not returnable for a refund if the packaging has been opened in any way.